A Support Request feature is now available. This can be accessed from Utilities or when editing a user and if the user has contact information there is a link that says Send Change Request. It will allow your customer to easily communicate with you about support, service, and change requests.
Here's one example your customer can do:
They can use the custom fields and Phone/Email contact information to store information about a user, for instance they could use a custom field to store the central station authority option.
After the information is entered for the user, they then click Send Change Request. This allows them to enter additional details and to send the request. The request will be sent to the support email for the dealer, and it will also send a copy to the user that initiated the request.
The request will include the customer name, the user name of who submitted the request along with their custom fields and contact information. It also includes the user name, custom fields, and contact information of the user the change request is related to, plus additional details entered by the user. If they choose that it's also related to a system, then the site name, system name, and device account number is also included in the email.
Below is an example request delivered to the dealer support email:
Customer: Customer Name
User: Joe Johnson
Phone: 800-555-1212 (Primary)
CS Authority: All
Site / System: Office / Alarm
User: Bob Smith
Phone: 815-301-4280 (Primary), 815-301-4286 (Secondary)
Email: email@example.com, firstname.lastname@example.org
CS Authority: Limited
[Change Request Details] 12-20-2016 10:43:48 AM CST
Please add the following user.
October 10, 2016
Bosch B/G Control Panels Now Support ScanPass® Mobile Credential
ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers.
Installation is as easy as putting a barcode sticker on the door. A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. It's that simple!
NEW! Bosch B/G Series (B3512, B4512, B5512, B6512, B8512G, B9512G)
ELK M1 ...[Read More]
April 4, 2016
3rd Party Integration with Open UserAPI
The Connect ONE Access Expander just became even more powerful. It now supports the open UserAPI for 3rd
party interfaces to add, modify, deactivate, and delete Users and System Codes. This is the perfect solution for Storage Facilities, Fitness Centers, or any other facility which has memberships. A new member can be assigned access without having to re-enter their information into Connect ONE - saving on double entries. Likewise when their membership has expired their access can automatically deactivate without any human intervention. Another great solution is integration with time & attendance or other HR programs to ...[Read More]
October 14, 2015
Critical Humidity Monitoring & Historical Logging
Humidity sensing joins temperature in the list of monitored conditions of Connect ONE’s alerting and historical reporting functions. Now your customer can view the real-time relative humidity level of a room as well as receive alerts if the pre-defined low or high thresholds are reached. Also, the humidity level can be logged for historical reporting. The logging intervals are the same as temperature sensors, which are: 1, 2, 4, or 6 times per day, or bi-hourly, hourly, or semi-hourly.
The Network Gateway module is required to monitor humidity. It will accept up to one combination temperature/...[Read More]
January 27, 2015
Close More Sales with Connect ONE® SmartShow™
Connect ONE® is the only interface you need for all your customer’s integrations - security, access control, video monitoring, energy management and critical temperature monitoring.
Now it’s easier than ever to sell Connect ONE® with SmartShow™, the industry’s first vertical-market-specific virtual demonstration. No more sales demos illustrating unrelated projects that leave prospects scratching their heads wondering if you REALLY have the capabilities they need. With SmartShow, demos are tailored to the customer’s premises, illustrating zones, for example, that pertain to their vertical, as well as industry-specific video camera ...[Read More]
November 17, 2014
Video Verification, Triggered Lockdown & More!
Video Verification - Simple, Affordable, Powerful
Deliver even more value to your customers on the PRO Service Level with included video verification. Now Interaction Rules can be configured to capture snapshots of up to 5 cameras which will be stored in the cloud for one year. The customer can view the recorded snapshots along with live video onscreen in real-time, through generated reports, and via email when the event occurred. The snapshot capture and live viewing works with all compatible DVR,NVR, IP camera devices (see logos on the partner page) and on ExacqVision/GanzVision devices ...[Read More]
January 7, 2013
Quick & Easy Technician Testing
is an easy new way for technicians to test and control system points, (zones, doors, areas, & outputs), on their smart phone. How many times have you been working on a zone at a far point of the building, on a lift, at a splice in the attic, etc. and wished you had someone at the keypad relaying the status. Now you can have that convenience without needing a second tech. Just use the newSmartTestTM
feature from your smartphone and watch the status of the zones ...[Read More]
September 12, 2012
ELK M1 fully integrated with Connect ONE
The ELK M1 is a flexible security, access control, and automation panel. It allows not only security and access control but also interfaces to hvac thermostats, lighting, and door locks. The interfaces can be wired or wireless, such as z-wave or Radio RA. Your customers can now control all of these devices right from their Connect ONE interface, ELK also provides a sleek touchscreen for convenient control. The ELK M1XEP ethernet module is required and a special firmware must be loaded, firmware available free of charge via download from ELK.